At Fenix Red Sea, we respect your privacy and are committed to protecting your personal information.
We collect personal data such as your name, email address, phone number, and inquiry details only when you voluntarily submit them through our website forms or contact channels.
Your information is used solely to:
Respond to inquiries
Provide requested services
Improve our website and customer experience
We do not sell, rent, or share your personal information with third parties, except when required to deliver our services or comply with legal obligations.
We take appropriate security measures to protect your data against unauthorized access or disclosure.
By using our website, you agree to this Privacy Policy. We reserve the right to update this policy at any time.
At Fenix Red Sea, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued.
Cancellations made at least 24 hours before the scheduled tour may be eligible for a full or partial refund, depending on the service booked.
Cancellations made less than 24 hours before the tour start time may not be eligible for a refund.
No-shows or late arrivals are non-refundable.
Any changes to bookings are subject to availability.
Certain tours, private services, or promotional offers may be non-refundable.
Approved refunds will be processed using the original payment method.
Refund processing time may take 7–14 business days, depending on the payment provider.
Fenix Red Sea is not responsible for cancellations caused by events beyond our control, including weather conditions, governmental regulations, or unforeseen circumstances.
For refund requests or questions, please contact us at:
WhatsApp: +201222277432
By booking with Fenix Red Sea, you agree to this Refund Policy.